The EX Squared Solutions Blog

How Do You React to Churn Rate?

September 14, 2016 | Posted by Lisa Carolan

Reducing customer churn is critical to the growth of your business. You cannot offset lost customers by adding the same number of new ones; growth will be stagnant, but you will also be spending more to acquire the new customers, which means that your profitability will be negatively impacted. If you want to launch a war on your churn rate, the following tactics can help you win the battle.

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Topics: Churn rate, Customer Retention

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