The EX Squared Solutions Blog

How Dynamic is Your Customer Service? Microsoft’s AI Technology is Here to Help

December 5, 2017 | Posted by Doug Sylvester

Artificial intelligence (AI) is transforming customer service across industries. Thirty-eight percent of enterprises currently use AI in some form, and use is expected to grow to 62 percent by 2020. In response, Microsoft has integrated machine learning and intelligent data analysis into their Dynamics 365 platform. These powerful tools are designed to revolutionize the way your customer service representatives connect with and serve your target audience.

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Topics: Machine Learning, AI Technology, Artificial Intelligence

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