The EX Squared Solutions Blog

How Dynamic is Your Customer Service? Microsoft’s AI Technology is Here to Help

December 5, 2017 | Posted by Doug Sylvester

Artificial intelligence (AI) is transforming customer service across industries. Thirty-eight percent of enterprises currently use AI in some form, and use is expected to grow to 62 percent by 2020. In response, Microsoft has integrated machine learning and intelligent data analysis into their Dynamics 365 platform. These powerful tools are designed to revolutionize the way your customer service representatives connect with and serve your target audience.

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Topics: Machine Learning, AI Technology, Artificial Intelligence

From Digital Transformation to Continuous Transformation

November 7, 2017 | Posted by Lisa Carolan

During the last 10 years, much has been written about digital enterprises, digital strategies and digital technologies. One term that is frequently used — digital transformation — is actually a bit of a misnomer. The term implies that a digital transformation has an ending point, but in reality, it is a never-ending journey.

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Topics: Digital Transformation

Dynamics 365 for Talent and LinkedIn Recruiter

November 3, 2017 | Posted by Lisa Carolan

The topic of digital transformation has been very much in the news recently. During the past year, a great deal of the attention has been focused on Microsoft Dynamics 365 and the various ways that it can help drive transformations and empower digital enterprises. Microsoft continues to enhance Dynamics 365 to make it even more powerful, and the Dynamics 365 for Talent is just one example of Microsoft's vision to deliver innovative, useful products. Because Dynamics 365 for Talent is relatively new, it might be helpful to review how an organization named Chemonics is using this product for finding and developing talent.

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Topics: Digital Transformation

The Role of Dynamics 365 in Digital Transformation

October 31, 2017 | Posted by Lisa Carolan

It is no secret that an increasing number of businesses are taking steps to become a digital enterprise. Customers are expecting more than ever and demanding to be meaningfully engaged across channels. Fierce competition means that organizations are looking for ways to increase sales and turn one-time shoppers into loyal customers. Businesses are trying to enhance productivity and operate more efficiently. To complicate matters, the line between the digital and physical worlds keeps shifting and becoming increasingly blurred. Customers interact with businesses across both worlds, and employees need the ability to do the same. However, although most companies recognize the need for a digital transformation, many of them are not certain of the tools that they need. Microsoft Dynamics 365 can provide the tools that you need to make substantial progress on your transformation journey.

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Topics: Digital Transformation

Are you just using technology for technology's sake vs. technology to transform your business?

October 3, 2017 | Posted by Lisa Carolan

In recent years, innovative technologies have made it possible for companies to transform their business models and find new ways to interact with their customers. However, as an increasing number of businesses climb aboard the bandwagon for the latest technology, some analysts are beginning to question whether people are driving technology or being driven by it. In other words, are companies using technology to transform their businesses, or are they adopting technology just because it exists?

Tools Must Provide Actual Help

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Topics: Digital Transformation

How Millennials Are Mandating Digital Transformation

September 27, 2017 | Posted by Lisa Carolan

Throughout history, technology has led to numerous transformations in the buying and selling process. Prior to the Industrial Revolution, manufacturing was typically a cottage industry; rural families would produce goods in their homes or a small shop with hand tools or simple machines. Advances in technology and a shifting consumer base led to the factory system. During the early 20th century, another technological advance — the automobile — again transformed the retail industry. Stores no longer had to be clustered along trolley lines or located in residential neighborhoods. Instead, retailers could place their stores in shopping centers or malls where they could sell their goods to customers from all neighborhoods. The internet brought yet another transformation, opening the door to the world of online sales. However, the retail industry is now undergoing a transformation that is more sweeping than any since the Industrial Revolution — and it is being driven by Millennials and their attachment to the digital world.

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Topics: Digital Transformation

What does Security have to do with Digital Transformation?

September 12, 2017 | Posted by Lisa Carolan

Big data, mobile, the Internet of Things, cloud computing and other innovative technologies have given companies more ways to connect with their customers than ever before. Businesses looking to maintain or grow their market share have embraced the concept of a digital transformation to help them use new technology efficiently. However, digital transformation has driven an atmosphere of continuous delivery in which the time from concept to market must be kept to a minimum if the effort is to be successful. At the same time, security cannot be ignored. Unfortunately, many companies remain mired in traditional approaches to security, severely hampering their efforts to be the first to market. 

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Topics: Digital Transformation, Cyber Security

Is the CDO Necessary for Digital Transformation or Just Another Ingredient in Alphabet Soup?

September 6, 2017 | Posted by Lisa Carolan

Digital transformation offers many new opportunities for companies to expand their reach, engage with their customers and streamline their business processes. However, a digital transformation is not without challenges. Business goals must be interwoven with technologies that provide a seamless experience across a variety of channels. The demands of making a successful transformation to a digital enterprise have led many companies to add a chief digital officer to their C-suite. However, despite the increased hiring of CDOs, there are some who wonder whether the position is necessary. 

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Topics: Digital Transformation

How AI Technology Assists a Digital Transformation

August 16, 2017 | Posted by Lisa Carolan

In recent years, an increasing number of companies have embraced the idea of becoming digital enterprises. A successful digital enterprise often involves new technologies and a variety of projects to complete a digital transformation. Since a digital transformation is a journey rather than a single project, it can be difficult to measure the return on the company's investment using traditional methods. Nevertheless, organizations typically want to accelerate the ROI as much as possible. With the advances in AI technology, however, the ROI can be achieved faster, and the transformation can be more extensive and easier as well.

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Topics: Digital Transformation, AI Technology

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